Experience a better informed approach and superior knowledge base based on exceptional understanding of your industry in comparison to many solicitors.
You will benefit from:
- Consistent track record of positive outcomes
- Accurate and cost effective Tier 2 sponsorship solutions appropriate to your business
- Clarity and simplification of complex and often confusing Home Office rules
- Unrivalled problem solving ability
- Relentless commitment to achieving results
- Unrivalled round the clock service and attention
Goldstar Chefs are regulated by the Office of the Immigration Services Commissioner (OISC) and authorised to give Level 1 immigration services and advice.
Our authorisation number is F201100296.
As we are primarily a specialist recruitment services business we limit immigration services to Tier 2 & Tier 5 Sponsor Licensing and Tier 2 (General) and Tier 5 Entry and Leave to Remain applications that are in conjunction with our recruitment services.
We are obliged to act lawfully and competently according to OISC 2016 Code of Standards.
In general this means the following
- We must always act in accordance with UK law and within OISC authorisation level
- We will not enter into a case that has absolutely no merit or feasibility within the rules
- As an organisation and authorised advisers we must remain fit and competent within our authorised level
- When giving immigration advice or immigration services our organisation and its advisers must act competently
- We must be able to demonstrate compliance with the Commissioner’s Continuing Professional Development requirements
- Our advisor or advisers must clearly identify themselves when giving immigration advice or immigration services
- We must not take advantage of a client’s or a prospective client’s vulnerability nor mislead them in any way
- We must always act in our clients’ best interests subject to regulatory and legal requirements
- As far as reasonably practicable we must satisfy ourselves that documents supplied to support of an application are genuine
- We must treat clients fairly and without prejudice or bias, and have a written equality and diversity policy that meets current statutory requirements
- As an organisation with a policy of offering immigration advice or immigration services only to specific client groups we must make this publicly clear
- We must ensure our online information clearly explains what immigration advice or immigration services we are authorised to provide, the generally expected timeframes for delivery of such work and any associated costs
- We must have a clear and prominent statement on our website that we comply with current regulations including any cooling-off period to which our clients are entitled
In addition to aforementioned we are obliged under OISC regulations to state the following;
Office and Opening times
We are based in London, Birmingham and Glasgow. Our Head Office and UK admin office is 2 Woodside Place, Charing Cross, Glasgow G3 7QF and is where your application is processed.
Our normal office hours are from 9am to 6pm Monday to Friday. We are available outside office hours up to 9pm including throughout Saturdays and Sundays. Our admin office telephone number is 0141 353 3838, outside office hours contact can also be made at this number. This is also our emergency number.
Equality and diversity
We are committed to promoting equality and diversity in all of our dealings with clients, third parties and employees. Please contact us if you would like a copy of our equality and diversity policy.
Complaints
We are committed to high quality professional practice and client care. If you are uncertain or dissatisfied about anything please tell us about it without delay. This will help us to quickly help you and resolve the cause of your discontent. This will also serve to help improve our practises and standards if and where required.
If you are unhappy about anything please email me on hans@goldstarchefs.co.uk. You can also write to us at 2 Woodside Place, Charing Cross, Glasgow G3 7QF.
Our complaints procedure
If you have a complaint, please contact us with the details. If we have to change any of the timescales set out below we will let you know. The following is the complaint procedure.
- Within 3 days of receiving your complaint we will write to you acknowledge and ask you for confirmation or further explanation of the details. We will suggest that we meet in person to do so.
- We will then record your complaint in our central register and open a file for your complaint and investigate accordingly. We estimate this to take 7 to 10 days.
- Within 10 days thereafter we will contact you and propose to meet to resolve the complaint. We will write to you in advance to inform you of agenda of discussion and forward action(s) proposed. Where appropriate and if justified we will offer an apology, a reduction of charges or reimbursement of any monies paid. We will allow up to 30 days after proposal for you to accept settlement of complaint. Our aim is resolve complaints within an overall time period of 60 days.
- Please note our aim is to deal with any genuine compliant or grievance honourably and respectfully as in the aforementioned. It is therefore in your interests to carefully note and understand all of the client care due diligence we have laid out. Any complaint or grievance is expected to be reasonable and based on genuine cause and not be opportunistically contrived or conspired.
- Alternatively, you are free to complain directly to the OISC, who regulate all Immigration Advisors by completing the OISC complaints form. This form is available in a range of languages on the website www.oisc.gov.uk office of any regulated adviser or community advisory organisations. You can also make your complain in person to the OISC office, on 5th Floor, 21 Bloomsbury Street, London, WC1B 3HF or by email at info@oisc.gov.uk. Telephone: 0345 000 0046 Fax: 020 7211 1553 Website: www.oisc.gov.uk
Confidentiality
We are duty bound to keep your affairs confidential. We are aware that breach of confidentiality can result in disciplinary action by regulatory authorities. Duty of confidentiality applies to information about your case and its circumstances. It is likely that during the progress of your case work information may have to be disclosed to legal third parties. We will only disclose such information having discussed the matter with you and having obtained your consent or where we are under professional obligation to do so.
Insurance cover
We maintain professional indemnity insurance cover.
Notice to Tier 2 sponsors – Sponsor Licence Level 1 user policy
Please note Goldstar Chefs have a strict policy of NOT asking sponsors to disclose their ID & password, nor will we accept and use if offered. Please note it is unlawful to disclose your sponsor access details. When having lawful access to Sponsor Management System (SMS) we only exercise this upon sponsor’s written confirmation or consent. To clarify, we do NOT assign Certificate of Sponsorship (CoS) nor engage in any SMS activity without sponsors prior knowledge or consent.
Please also note we always ensure our sponsor clients have Level 1 access upon granting of sponsor licence. Many legal practitioners and representatives purposely restrict Level 1 access to themselves to ensure your reliance on them, and mislead sponsors into thinking only they have the ability and authority to conduct necessary usage. Please note this is NOT our policy. If you’re an existing sponsor licence holder with no independent access to your Sponsor Licence Management System please contact us and we will help you set up own access FREE OF CHARGE and with no ongoing cost implication.
Please state any legal enquiry we can assist you with.